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Archive for April, 2008

FAddante
April 22nd, 2008

The DNA of an A++ Team
The DNA of an A++ Team  |   |  POSTED BY: Frank Addante

After starting 5 successful companies including 2 acquisitions, 1 IPO and my last company, StrongMail Systems… The first few weeks of starting my newest company, the Rubicon Project, reminded me of how critical it is to have the right team. I have been absolutely amazed by what an A++ team can produce in short periods of time. It has reaffirmed every thought I have ever had about my philosophy that great companies are built by great people.

To me, bringing together the right team has always been a product of trusting my instincts and my initial gut on people. So, I decided to spend some time trying to document what it is that I look for.

Here is what I came up with:

1. Trust
If you can’t trust someone 100%, don’t bring them on to your team. Period. If you do trust them, support them 100%.

2. Winners
Once someone has had a taste of success, they can never shake it. No one wants to do something less than their last win. So, those who have been part of a winning company have set the bar and anything less than exceeding that bar, in their mind, is failure.

3. Fire in the Belly
Hire people with an insatiable appetite for getting things done. You can generally tell who these people are because they can’t sit still in their seats.

4. Good Athletes (versus Good Resumes)
Things are constantly evolving at a startup. It’s more important to hire quick learners that can adapt versus deep experience. Smart people figure things out and will help evolve the business. Plus, they bring a fresh perspective.

5. No Egos
Strong egos will kill the culture of an early stage company. They will bring out the negative egos in everyone. Kill it fast, otherwise it will spread like a contagious, mutating disease. All for all and none for one.

6. Active Communicators
Communication is contagious. The more “in the flow” communication, the better.

7. Diversity
While it is good to have like minded individuals, it is equally important to balance that with people who have different perspectives and points of view.

8. Entrepreneurs
People who are driven to build something, will. Don’t be afraid to hire people with high ambitions to start their own company. These people will be your best leaders.

9. Hard Working
Speed is one of the core strengths of an early stage company. Hard working people that are committed to winning will spend the extra time to learn. It allows them (and the company) to make more mistakes (on the path to finding the right answer).

10. Pride
You can’t teach people to take pride in their work, so find people that do. Pride trumps all other motivators to do a superb job.

11. Purpose Driven - Focused on Results, Not Methods
All too often, people focus too much on the methods and not enough on the results. Find people that are driven by the results and are bored by the methods.
Warning: Stay away from people who talk about things like planning and architecture before they talk about purpose (the end goal). The most productive people start every plan by clearly stating the purpose first.

To me, these are the minimum requirements; all are required without exception. This is not a case where 10 out of 11 is good enough.

Another thing to note, is when bringing a founding team together, ensure that you all share the same criteria and values in people. Great people attract more great people.

VIEW/ADD COMMENTS (0) | POSTED IN People/Personnel

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sreich
April 2nd, 2008

Topgrading Your Sales Team
Topgrading Your Sales Team  |   |  POSTED BY: Steve Reich

Every sales team has one—that lovable guy or gal who works hard, is cheery, and never quite delivers their full quota. You never get around to firing them because they are delivering some sales and everyone likes them.

If you want to succeed, fire them now.

Every six months you should fire your worst performers in every category, particularly sales. Jack Welsh of GE popularized this approach during his tenure, eliminating the bottom 10% of all staff once per year. (Google “Topgrading”—there is a whole industry built around the concept.)

This is a tough discipline and will feel harsh when you do it. You don’t have a choice. If your startup is like the ones I’ve experienced, you are short of time and money. You are not running a training program, nor are you there to make your team feel loved. You are at your company to drive success.

Underperformers drag down a sales team. They are a living example that poor performance is somehow OK. What message are you sending to your strong players if you tolerate poor performance? Either replace them or split up their territory among your high performers as a reward.

I saw a company that I’ve been following do this earlier in the year, and the results have been enlightening. They fired a weak performer and didn’t replace him. Sales went up, even as salary expenses went down. The VP Sales divided up his territories, and the more effective teammates generated results where he couldn’t. Needless to say, they were pleased with the extra commissions they earned.

The salesman who was fired? He went to work at a larger company where he was a better fit. When the company last heard from him, he was on his way to earning six figures in the new environment.

VIEW/ADD COMMENTS (0) | POSTED IN General, Sales & Marketing

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